Refund policy
At Tried & Trues, all sales are final. We do not accept returns or exchanges.
However, we want you to love what you ordered! If you receive a damaged, defective, or incorrect item, we've got you covered. Please contact us within 7 days of delivery at triedandtrues@outlook.com with your order number & a photo of the issue... we'll make it right.
Store Credit Approved refunds are issued as a store credit discount code, which can be applied to any future purchase. Store credit codes do not expire & can be used on any item in our shop.
How to Request a Refund
- Email us at triedandtrues@outlook.com within 7 days of receiving your order
- Include your order number & attach photos of the item with described issues
- Our team will review your request within 2–3 business days
- If approved, you'll receive a discount code for the refund amount via email
Non-Refundable Situations
- Change of mind or incorrect size ordered
- Items returned without prior approval
- Requests made after 7 days of delivery
Thank you for your business :)